FAQ

• Check-in: After 3:00 PM
• Check-out: By 10:00 AM

Late check-outs without prior approval will result in a $75 fee charged to the card on file.

• Yes, early check-in or late check-out may be available. Please inquire within 48 hours of your arrival to check availability.

• All pre-payments are non-refundable once collected. Please review our Terms & Conditions before booking. If you need further clarification, feel free to reach out directly.

• All our properties use a self-check-in system with an electronic keypad. Your personal access code will be sent to you on the morning of your arrival.

• Call us on 520-261-0043 for assistance at any time during your stay.

• For your safety and ours, our insurance provider requires ID verification. Guests must submit a valid ID within 48 hours of booking, or the reservation may be canceled. Submission instructions will be provided after your booking is confirmed and payment is received.

• Yes! All our properties come fully furnished and include a fully equipped kitchen with cookware, dishes, utensils, glassware, coffee maker, toaster, and more.

• Daily housekeeping is not included, but mid-stay cleanings can be arranged for an additional fee. Each home is thoroughly cleaned after every guest departure.

• No, pets are not allowed in any of our properties.

• Most of our properties are available to book 6 to 12 months in advance.

• Contact us as soon as possible to discuss your change request. We’ll do our best to accommodate you. We strongly recommend purchasing travel insurance for added flexibility in case of emergencies.

• Yes, we offer one Pack ‘n Play and one highchair (shared across all properties). Please request in advance to reserve. For additional baby gear, we recommend BabyQuip, which offers local delivery and pickup.

• You may ship packages using FedEx or UPS only. Please do not use USPS, as the homes do not support standard mail delivery. Only send items that will arrive during your stay are not responsible for packages that arrive early or go missing.